The Diversity Effect

Yesterday, it was my first time watching a West Indian pageant (you had to be of West Indian decent) in person. This pageant was a mixture of Miss America mixed with Miss USA circa 1999. 

There were a few things that I learned,

When having a business, the tone is set from the first person that they meet.

When you have a start time and you are running behind, is very important that the audience (customers) are informed, and also given a time that it will begin.

Congrats to the new Miss NY Continental Cultural.